By Megan Gates
Due to economic pressures and pivots in business strategies following the COVID-19 pandemic, many organizations have laid off workers. Sometimes, these difficult moments are handled in a professional manner. But other times, former employees can become disgruntled—lashing out at their former colleagues and causing harm.
Most organizations have created policies and procedures to handle workplace violence threats as they are detected. But what if there was a way to be more proactive? To leverage technology to prevent harm from happening in the first place?
This is the scenario that Donald Cornett, director, global product management, ecosystem solutions at Motorola Solutions; Drew Weston, CPP, director of national accounts at Mobile Communications America; and Sharon Hong, vice president, ecosystem solutions at Motorola Solutions, explored in the Monday presentation “From Reactive to Proactive: How AI and Automation Can Speed Response Time in Critical Incidents” at GSX 2023.
Main Takeaway
Humans are very good at making decisions to react to a situation they’ve never experienced before. But what they’re not great at is monitoring multiple events or systems at the same time—aka, multitasking—Hong explains.
Contrary to popular belief, the human brain is equipped to only handle two tasks at the same time by quickly switching back and forth between both tasks. When humans actually attempt to multitask, they often experience a 40 percent reduction in productivity, Hong says.
This poses a challenge for security teams, who are often being tasked with doing more with fewer team members. For example, consider reviewing video surveillance footage. The average security incident spans four to six hours. If you have eight cameras capturing that incident, that’s potentially 32 to 48 hours that a human will require to review that video—an entire workweek, Cornett says.
But, all is not lost. We’re currently living in an age where technology can help humans do more tasks, more quickly, and more efficiently. Security technologies now exist that are designed to monitor an environment, detect anomalies, and alert humans, who can then decide how to respond to the situation.
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